Customer Success Specialist
Do you love customer contact? Are you looking forward to supporting customers on the long term? Do you want to analyze their needs and match them with the features in Hive CPQ? Are you eager to help our customers find the optimal way of using Hive to achieve greater successes? Continue reading, we are looking for you!
As our customer success specialist, you will be the point of contact for our customers. You will help and assist them in achieving great successes with Hive CPQ by finding the most optimized way of using our solution in their specific business case.
Job: Customer Success Specialist
Your tasks will include:
- Establishing & applying a customer success strategy, to bring customer experience to the next level!
- Educating Hive customers to make sure they optimize their use of Hive
- Making upsells if needed
- Gathering customer feedback and taking action
- Advising customers about all the features Hive offers and what added value they could bring them
- Gaining insight in the business strategy of our customers and align the Hive implementation with their strategy
- Developing a relationship with our customers
Who are we looking for?
- You are a customer-driven people-person. You love being in contact with customers from all over the world.
- You can work independently within a cohesive team
- You have passion for what you do
- You are positive and solution oriented
- You are fluent in English & Dutch (French is a plus)
- You have your driver’s license B
- You have some experience with SaaS and the manufacturing industry
- You have great communication and project management skills
- You have at least 2 years of experience in a Customer Success job or similar.
Our offer for you
Grow with a team that is in full expansion on a worldwide scale. Bring new ideas to the table and see the impact you can make every day!
Work with great autonomy amongst a supportive team, that is always eager to help and caring about your work-life balance. Be valued for who you are and what you bring. Develop a strong relationship with your team members through fun team buildings and events.
Your compensation will be up to market standards, we are happy to discuss this further in person!
Our hive would love to meet you! Are you ready to take a flight?
Hive is a software company providing manufacturers in their digital transformation with a collaboration platform for their direct and indirect sales. The core of the platform is a product configurator to simplify sales process. We’re located in Ghent, Belgium, in walking distance of the Dampoort train station.
We are experiencing very exciting times and preparing our company for growth, so join us on our journey!
Are you ready to take a flight?
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