Here to help. Whenever.
While the Hive Design Studio gives you total independence to manage and update your own configurators, we believe that true success comes from having a reliable partner by your side as your business evolves.
Whether you are navigating a new product launch or looking to refine your existing logic, our team is here to ensure your platform remains a high-performance asset.
We offer two tailored service packages designed to meet your specific needs, providing everything from occasional expert guidance to a fully dedicated team focused on your long-term optimization.
While our low-code Hive Design Studio and Hive Academy empower you to manage your own configurators with total independence, our team remains by your side to ensure peak performance.
Whether you need a quick answer or deep optimization, we offer two flexible service packages designed to match your specific support needs as you grow. This ensures your technology never falls behind your ambition.
Essential support for smaller projects.
By pairing you with a dedicated Hive engineer who knows your business inside out, we provide much more than just a support ticket system with rapid response times.
Through regular check-ins, your consultant serves as a strategic advisor — briefing you on the latest software releases, managing your budget status, and defining the clear actions needed to keep your project moving forward.
Comprehensive support for larger projects.
By providing a dedicated Service Delivery Manager and a specialized team of Hive engineers, we make sure your CPQ solution scales alongside your most ambitious goals.
From proactive monitoring and KPI tracking to quarterly goal reviews and exclusive access to new features, this package transforms your software into a high-performance engine that evolves with your business.
| Smart Care | Sustain & Evolve | |
|---|---|---|
Quick response times for support tickets and bug fixes | ||
Regular check-ins | ||
Multiple Hive consultants | ||
Up to date releases | ||
Service Delivery Manager as main point of contact | ||
Budget status updates | ||
Proactive monitoring | ||
KPI tracking | ||
New feature recommendations | ||
Quarterly goal review | ||
SLE with dedicated team on standby |
