Simplify selling spare parts with CPQ
Selling spare parts can be challenging, with finding the correct part and customers getting frustrated by errors and delays. Digitalizing your spare parts sales with Hive CPQ provides a hassle-free solution, so you can identify the correct part within minutes every time.
Digitalize your spare parts for fast and error-free sales
Selling spare parts for configurable products can be tricky. Customers demand fast and accurate part identification, easy quoting, and a hassle-free buying process. But often, that’s not what they get.
- Finding the right part in your enormous catalogs often takes forever. Customers get fed up and take their business elsewhere.
- It’s hard to identify the right spare part. Lots of wrong parts get sent out, leading to returns and long lead times.
- The frustration experienced by both customers and your teams can lead to lost customers and employee dissatisfaction.
Digitalizing your spare parts sales can tackle these challenges. By selling your spare parts with Hive CPQ, you can create a fast and error-free process, enhancing customer and employee satisfaction.
Sell spare parts with CPQ
Identify spare parts easily with exploded views
Exploded views in CPQ provide technical drawings that break down configured products into individual components. This visual representation helps your teams and customers to easily identify and select the correct spare parts.
By showcasing each part’s position and relationship, exploded views streamline the ordering process for maintenance and repairs. Hive CPQ tags spare parts to indicate whether they match the configured product or not, avoiding costly errors in part sales.
Find the right part in the BOM
Finding the right part for configurable products can also be done in the Bill Of Materials (BOM).
- CPQ automatically generates a detailed BOM for all configured products, which classifies all parts in a clear overview.
- By referencing the BOM, your teams and customers can see the exact parts needed, ensuring compatibility.
- Prevent mistakes in orders and enhance efficiency with BOM.
Search for your spare part using a unique serial number
Identify the correct spare part by searching on the unique serial number. CPQ adds a serial number to each configuration, allowing users to browse through that specific product’s catalog of spare parts. Parts that do not match will not be shown. Ensure compatibility and accuracy, always send the right spare part.
Simply add the serial number to the search bar in Hive CPQ. This will instantly bring up the exact product you ordered. From there, locating the specific part is very straightforward.
I can serve my customers exactly how they deserve to be served: precise and swift.
Create configurable spare parts for your customers
Some spare parts can change in size, color, and other characteristics. Instead of displaying the same product multiple times in your product store, you can create a configurator for it. This way, your customers will get a better overview of the available options.
Here’s how it works:
- Create a new configurator
- Add the components you want to include
- Make the spare part configurable and link it to the new configurator
This approach allows your customers to customize the spare part to their specific needs, improving their experience.
Quick spare parts setup in Hive CPQ
Set up the spare parts system in Hive CPQ effortlessly by using integrations. This way, you won’t have to worry about manually importing data or making sure everything is synced up.
- We start by pulling the master data directly from your ERP and PLM software into Hive CPQ.
- For detailed visual data like exploded views, we’ll transfer this information from the integration with CAD or PLM.
With this efficient setup process, all your data will be accurately represented in CPQ and it gets your spare parts system up and running quickly.
Excited to see the Hive CPQ spare parts module in action?
Book a personal demo with one of our parts experts.
