Academy & Training Responsible

As our new Academy & Training Responsible, you will be responsible for managing our eLearning platform, delivering technical trainings to new customers and partners, creating up-to-date documentation, and scaling our onboarding strategies across the board. You’ll collaborate with product and implementation teams to ensure our users are always set up for success.

• Manage & Optimize the Hive Academy: Own and evolve our eLearning platform, ensuring a smooth and engaging experience for users.
• Lead Technical Trainings: Deliver clear, effective training sessions to new customers and partners—live or virtual.
• Create and Maintain Documentation: Translate technical features into understandable guides, tutorials, and documentation, together with our Product Owner.
• Scale Onboarding Programs: Design scalable onboarding paths for different types of users (from tech-savvy partners to first-time customers).
• Collaborate Across Teams: Work closely with Product, Sales-Marketing and Implementation to ensure learning content is up-to-date and aligned with Hive's roadmap.

Your personality

• You’re a natural communicator who enjoys breaking down complex concepts for others
• You’re proactive and organized, able to manage multiple tasks and projects without losing focus
• You love enabling others and believe great onboarding can change everything
• You're excited about working in a fast-paced, ever-evolving scale-up environment
• You share our company values.

Your tools

• Thinkific LMS
• Canva, Loom
• Confluence
• Readme

Your skills

• 2–5 years of experience in training, onboarding, educational content, or customer success in a SaaS or tech environment
• Confident in delivering live technical trainings (virtually or on-site)
• Strong written skills to create user-friendly documentation and tutorials
• Fluent in English (French and/or Dutch are a plus)
• Ability to scale training and onboarding programs for different user types
• Technically curious and excited to dive into how our software works under the hood.

• A fast-growing, international SaaS company with an entrepreneurial spirit.
• The opportunity to build meaningful relationships and drive real business impact.
• Competitive salary and benefits package.
• Flexible work environment (hybrid or on site).
• A collaborative team and the freedom to own your domain.