Overcome B2B Buyer Frustrations with Hive CPQ

Simply investing in eCommerce and product configurators is not enough. Let’s take a look at some of the most common buyer frustrations and how Hive CPQ can help you eliminate these.

1. Incomplete or complex product information

B2B buyers continue to struggle to find product information, despite the fact that digital platforms and product configurators are supposed to make it easier for suppliers to share their product information. This shortage severely increases the buyer uncertainty, having a negative impact on sales conversion rates.

In Hive CPQ, all product information is provided during the configuration, in the technical sheet, and in the quotation. Always up-to-date, easy to find and complete. And delivered right at the moment when information is needed.

2. Slow response to quotation requests

Despite the fact that buyers can now easily find products and fill out quotation requests online, the response time from suppliers has not been shortened yet. Too often, these requests end up getting lost in the overfull email inbox of the sales representatives. The time wasted waiting on a quote frustrates a lot of B2B buyers.

With Hive CPQ your buyers can easily generate their own quotations, bringing the response time for quotation requests to a bare minimum. This allows fast decision-making from your customers, allowing you to spend less time quoting and more time selling!

3. Long order processes

The ordering process for B2B has the reputation of being dreadingly long and overly complex. Don’t demotivate your buyers by taking too much time to complete an order. Strike while the iron is hot and transform your sales process!

Hive CPQ simplifies and accelerates your sales drastically. Eliminate waiting time and keep your buyers excited. We don’t stop at digitizing your current workflow. We challenge the process and push for innovation and a better buyer experience.

These frustrations are holding your customers back from buying. Use Hive CPQ to eliminate all dissatisfaction, and offer a seamless sales process. Work together with your buyers on solutions in our collaboration platform. Improve your customer relationship greatly and experience an unseen efficiency boost within your company and theirs!